FAQs
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Customization FAQ

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(1)How long will it take to received the customized clothing sample?

- The sample lead time typically depends on the complexity and quantity of the order, Generally, it takes approx. 1-2 weeks for sample produciton and delivery. Please note that this is only estimated time for sample. The specific time of the sample production please contact with us and we will view your design and confirm accurate time for you.

(2)What is the production lead time for custom clothing?

- The production lead time for custom clothing depends on the scale and complexity of the order. Typically, the production lead time for custom simple shorts, leggings and bra are generally 20-25 working days. And Hoodies or some complex design will takes approx. 30-35 working days.after confirming the order, we will communicate with you in detail and provide an accurate delivery time. 

(3)What is the minimum order quantity for custom clothing?

- We provide flexible c ustomization solutions to meet different needs. Our minimum order quantity start from 200pcs per color per style. This minimum irder quantity is set to help brands and customers achieve economies of scale in produciton. In addition to traditional large-scale customization, we have also introduced flexible customization services to adapt to the diversity of market demands. Through flexible customization, you can customize with minimum order quantity of 50pcs per color per style, with the addition of your logo or personalized branding. We understand that each brand and customer has unique requirements, so we are committed to providing flexible solutions to enusre your specific requirements and provide a better advice and support.

(4)Do i need to provide original design files to customize clothing?

- Not necessarily. If you have original design files such as drawing or vetor graphics, it woulbe be very helful. However, if you only have shetches or a simple description, our design team also can communicate with you ensure a clear understanding of your needs. 

(5)Can you customize clothing according to my design requirements?

- Yes, we’re welcome customers providing us their own design requirements, you can send us a tech pack, and our professional design team will collaborate with you to ensure your creative design is transformed into reality. 

(1)If i am not satisfied with the received custom order clothing, can i return or exchange it?

- We are committed to provide high-quality custom clothing that meets customers needs. If you are not satisfied with the received custom sportswear, please contact with us immediately and provide relavat photos and a details description. We will assess the situation and provide appropriate solution, including refunds or re-production.

(2)Do you provide international shipping?

- Yes, we can provide international shipping services, wherever you are, we can safely deliver custom clothing to you, the shipping cost will depend on the destination and weight or volume of the order. 

(3)How is your packaging?

- For bulk order, we provide inner packaging by 1 piece per zipper bag.and outer packaging will pack by Carton. We also support custom inner and outer packaging based on your requirements.

(4)Do you provide sample?

- Yes, we can provide sample, you can contact with us directly through our official website, and we will assign a dedicated sales representative to guide you on how to abtain sample, as well as the related sample fee and shipping methods. 

(1)Do you have any quality guarantees?

- Yes, we take responsibility for the quality of the custom sportswer and accept third-party inspections. If you discover any quality issues after receiving the custom clothing. Please contact us promptly, we will investigate and provide appropriate solutotions based on the specific situations.

(2)Are you a Sportswear customization Manufaturer?

- Yes, we are professional sportswear customization fatory, with over 10 years of industry experience, we are dedicated to providing high-quality sportswear customization services to our customer.