Service FAQ
All
PRODUCTS FAQ
Service FAQ
Customization FAQ

Service FAQ

Do You Provide Samples Before Bulk Production?

Yes. AOLAFREE provides sample development services to help brands evaluate product design, fabric selection, fit, construction, and overall quality before proceeding with bulk production.Our sampling process allows you to review important details such as fabric handfeel, stretch and recovery, color, sizing, stitching, logo placement, and other customization requirements. For private label and OEM/ODM projects, we can develop samples based on your reference garments, technical specifications, design files, or product concepts.Sample development typically takes 5–7 days, depending on design complexity, fabric availability, and customization requirements. If adjustments are needed after reviewing the initial sample, our team can discuss the necessary revisions with you before the bulk order is confirmed.We recommend approving the final sample and confirming all key specifications before production begins. This helps establish a clear reference for manufacturing and reduces the risk of discrepancies between the approved sample and finished products.Whether you're developing your first yoga wear collection or adding new styles to an established activewear line, AOLAFREE can support you through the sample development stage. Ready to Develop Your First Sample?

Do You Offer OEM and ODM Services?

Yes. AOLAFREE offers both OEM and ODM services for activewear brands looking for a reliable manufacturing partner.With OEM services, we manufacture products according to your designs, technical specifications, approved samples, and brand requirements. This option is ideal for brands that already have established product concepts and need a manufacturing partner to bring their designs to life.With ODM services, we support product development by helping you explore design directions, fabric options, construction details, and customization possibilities. This approach is suitable for brands that have a product vision but need additional development support to refine their collection.Our customization options can include fabric selection, colors, sizing, logo applications, labels, and packaging, depending on the product and project requirements. We work with you to understand your target customers, brand positioning, and intended product use so that the final products align with your collection strategy.From initial discussions and sample development to bulk production, AOLAFREE supports your project through clearly defined product requirements and coordinated manufacturing stages.Whether you need to reproduce an existing design or develop new activewear products, our team can discuss a suitable OEM or ODM solution for your brand. Let's Bring Your Activewear Ideas to Life.

Do You Provide International Shipping?

Yes. AOLAFREE works with international customers and can discuss shipping arrangements for activewear orders based on the destination, shipment volume, delivery timeline, and applicable logistics requirements.The most suitable shipping method depends on your order size, destination country, required delivery date, and budget. Depending on the shipment and available services, options may include express courier, air freight, or sea freight.During order discussions, our team can coordinate with you on shipping arrangements, estimated transit times, packaging requirements, and the information needed for dispatch. We recommend confirming the shipping method and relevant costs before the order is finalized so that you can plan your inventory and delivery schedule more effectively.Please note that shipping costs, transit times, customs clearance, import duties, taxes, and other destination-specific requirements may vary. These details should be confirmed according to your destination and agreed shipping terms.If you're planning to ship products to North America, Europe, or other international markets, contact AOLAFREE to discuss the available shipping options for your order. Planning Your Next International Shipment?

What Payment Terms Do You Accept?

AOLAFREE confirms payment methods and payment terms with each client based on the order requirements, production arrangements, and agreed commercial conditions.Before an order is confirmed, our team will provide the relevant quotation and discuss the payment schedule, including any applicable deposit and balance payment arrangements. The agreed terms will be communicated clearly so that both parties understand the financial commitments before production begins.Payment arrangements may depend on factors such as order value, customization requirements, production schedule, and the nature of the business relationship. We recommend confirming the accepted payment method, payment currency, transaction fees where applicable, and payment milestones in writing before placing an order.For custom activewear projects, clear agreement on payment terms helps both parties coordinate sampling, material preparation, bulk production, and shipment more efficiently.If you're considering your first order with AOLAFREE or planning a larger production program, our team can explain the applicable payment arrangements and provide the information you need to evaluate your project. Need Details About Payment Terms for Your Order?

What Happens If There Is a Quality Issue with My Order?

At AOLAFREE, we take product quality seriously and encourage clients to contact us promptly if they identify a potential quality issue with their order.If a concern arises, our team will review the details you provide, including the affected products, order information, photographs or videos of the issue, and the relevant approved sample or product specifications. This information helps us understand the nature and scope of the concern and determine the appropriate next steps.Where necessary, we will communicate with the relevant production team to investigate the issue and assess whether it relates to materials, workmanship, measurements, customization, or other product requirements. We will then discuss the findings and possible solutions with the client based on the circumstances and the agreed order terms.To help us review a claim efficiently, we recommend documenting the issue clearly and notifying our team as soon as possible after discovery. Providing the affected quantities and supporting evidence can help speed up the assessment process.Our goal is to communicate transparently, investigate concerns carefully, and work with our clients toward a reasonable resolution. Any corrective action or compensation will depend on the verified findings and the applicable agreement between both parties. Need Assistance with an Existing Order?